Can I Return My Order?Updated 23 days ago

📦 Return Policy

Yes! We accept returns within 30 days of purchase, with details depending on your order total and product type:

Orders Under $1,000

• Eligible for a full refund

• Choose between:

  • A prepaid return label (we’ll deduct shipping from your refund)

  • Or ship the return yourself to:
    Felt Right
    12094 Life Science Court, Suite 500
    Draper, UT 84020

Orders Between $1,000–$3,000

• Returns accepted within 30 days

• Subject to a 15% restocking fee

• Return shipping costs apply (same options as above)

🚫 Non-Returnable Items

We are unable to accept returns on:

• Orders over $3,000

• Ceiling Baffles

• Desk Dividers

• Room Dividers

• Custom Orders

Note: Multiple orders placed within 7 days will be treated as one combined order for return eligibility.

🔁 Exchanges

We offer two flexible exchange options:

• Immediate Exchange: Buy the new item now, return the original for a refund

• Standard Exchange: Return first, then receive your replacement

Shipping fees apply to both options.

📩 Start a Return or Exchange

Email us at [email protected] with your order number and details—we’ll guide you through the process.