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Have a quick question about your order, design, or installation? We're here to help!
Start a chat and one of our team members will be with you shortly.

Have a question about our products, your order, or a design idea? Send us a message via email and our team will get back to you shortly. We’re here to help with anything you need!

Whether you're curious about our products, need help with an order, or just want to talk through your project—we’re here to help.

Felt Right 

Felt Right Help Center and Frequently Asked Questions

Hi there! 👋

Thanks for checking on your order. Just a quick update — your design is being hand-crafted just for you during our production lead time.
 Most orders ship within 2–4 business days
 
 During peak times, this may extend to 5–6 business days
 
 Large orders may take up to 7 business days
 
 Custom orders typically take 2–3 weeks
 
Once your order ships, you’ll receive tracking details via email. All orders ship free via FedEx Ground, and if you selected an expedited shipping option, that’ll kick in after production is complete.

If you have a tight timeline or need help, don’t hesitate to reach out — we’re happy to assist!